This error is usually a Play Store issue, not an issue with the game. There are a few things you can try to resolve the issue, which we will outline below.

We recommend you start from the first fix and go through the suggestions sequentially if each one doesn’t solve the issue.

Fix 1: Clear Google Play Cache and Data:

  1. Open App Drawer.
  2. Find Google PlayStore and tap and hold that for 1 second.
  3. Click on (i) App Info.
  4. In the next window, click on Storage Usage.
  5. Now click on Clear Cache. (You can also click on Clear Data, but you will have to log in again.)
  6. Once the corrupted cache is cleared, you can open your game to check whether the payment issue is fixed or not. If not, continue with the next fix.

Fix 2: Switch to a Different Payment Method

Follow these steps to change your payment method in Google PlayStore.

  1. Open App Drawer and launch PlayStore.
  2. Now choose the item you want to purchase.
  3. Click on your current payment method and then choose a different payment method.
  4. Complete your purchase and check whether this has solved the issue.

If you notice the error again, check your account balance.

Fix 3: Add Your Payment Details Again

  1. Open App Drawer and launch the PlayStore.
  2. Now, tap on your profile picture.
  3. In the next window that opens, click on Payments & subscriptions.
  4. Now click on Payment methods. If you have added any method previously, remove that by clicking on More Payment Settings.
  5. Once removed, click on Add credit or debit card
  6. Enter your details accurately and click on Save.

Fix 4: Check For Notifications on PlayStore

Each error usually generates a PlayStore notification. We recommend checking the notifications as they will sometimes contain instructions on how to fix the error.

Follow these easy steps to open the notifications:

  1. Open Google PlayStore.
  2. On the top right corner, you will see a bell icon. If not, click on your Profile Picture and tap on Notifications and Offers.
  3. Now check the PlayStore’s instructions to fix the error code.

In case the issue is still not resolved, then the last resort will be to create a support query on Google.

Feel free to reach out to us and we would be happy to assist.